These Terms of Use (“Terms”) form a legally binding agreement between Haptick LLC, a Wyoming limited liability company (“Haptickk,” “we,” “us,” or “our”), and each person or entity that accesses or uses the Haptickk website, mobile applications, or related services (collectively, the “Platform”).
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
“Customer” means the person who creates a booking and is responsible for payment and liability for that booking (the “organizer”).
“Guest” means other participants on a booking invited by the Customer. Guests are not direct counterparties to Haptickk.
“Provider” means an independent individual or business that offers services (for example, beauty, auto, home services, events, and other service categories) via the Platform.
“User” means any Customer, Guest, or Provider using the Platform.
Haptickk provides technology that enables Customers and Providers to find, book, and pay each other. Haptickk is not a party to any contract for services between Customers and Providers.
You represent and warrant that you:
Haptickk may refuse, suspend, or terminate any account in its sole discretion where permitted by law.
You must create an account to use certain features. You agree to:
You are responsible for all activity that occurs under your account.
Providers act as independent contractors, not employees, agents, joint venturers, or partners of Haptickk. Accordingly:
Haptickk does not supervise Providers’ work, does not guarantee the quality or safety of services, and is not responsible for Provider acts or omissions.
Plain-language: You are hiring an independent Provider, not Haptickk. We provide tools, not supervision or insurance of their work.
Each Provider represents and warrants that it holds, and will maintain in good standing, all licenses, permits, registrations, certifications, approvals, and authorizations required under applicable law to advertise, offer, book, sell, or perform each service listed through the Platform.
This includes any category-specific requirements applicable to beauty and grooming services, auto services, home services, events, wellness, education, professional services, and other regulated activities.
Providers must comply with all applicable federal, state, local, and industry rules, including consumer-protection, labor, tax, health, safety, accessibility, advertising, and licensing requirements that apply to their services.
Haptickk may request proof of licensure, certification, registration, insurance, or other compliance documentation at any time and may suspend, restrict, remove, or terminate any Provider account or listing if satisfactory proof is not provided or if Haptickk reasonably believes a Provider is out of compliance.
Each Provider is solely responsible for obtaining and maintaining all insurance that may be required by law, contract, or prudent business practice for the services they offer, including — where applicable — general liability, professional liability, commercial auto, workers’ compensation, employer’s liability, property, and any other coverage appropriate for their business.
Unless expressly stated in a separate written protection policy or insurance document issued by Haptickk, Haptickk does not provide insurance coverage for Providers, Provider personnel, Provider tools, Provider vehicles, Provider property, Provider businesses, or Provider services, and Haptickk is not an insurer.
Customers are solely responsible for evaluating whether a Provider’s licensing, credentials, insurance, and qualifications are appropriate for the requested service. Haptickk does not guarantee that any verification, vetting, or compliance checks are exhaustive, current, or error-free.
For any booking with multiple participants:
The Customer is responsible for:
Guests may be required to agree to certain Platform rules, but they are not treated as “Customers” under these Terms.
Haptickk may charge:
All applicable fees are disclosed in the Platform at the time of booking or payout. Fees may vary by category, geography, and promotion and may be updated from time to time where permitted by law.
Payments are processed via third-party processors (for example, Stripe or similar providers). By using the Platform, you authorize Haptickk and its processors to:
You must keep valid payment methods on file and promptly update them if they expire or become invalid.
Haptickk may calculate, collect, and remit certain sales, use, or similar transaction taxes on Providers’ behalf in some jurisdictions. However:
Haptickk does not provide tax, legal, or accounting advice.
Subject to these Terms, Haptickk will:
Payout schedules and minimum thresholds may vary by Provider geography, risk profile, and processor.
To manage fraud and chargeback risk, Haptickk may, in its sole discretion and where permitted by law:
Providers bear financial responsibility for:
Haptickk may, to the extent permitted by law, offset amounts owed by a Provider (including chargebacks, refunds, credits funded by Providers, program payouts, and fees) against:
Provider accounts may become negative due to reversals, refunds, incentives, penalties, or reserves. Providers agree to pay any negative balance promptly upon notice. Haptickk may use lawful collection methods to recover unpaid amounts, including third-party collection agencies, subject to applicable law.
If Haptickk offers instant or accelerated payouts, they are optional and subject to a fee disclosed at the time of use. Instant payouts are subject to reversal or set-off if the underlying transaction is later refunded, charged back, reversed, or suspected to be fraudulent, and Providers remain responsible for such amounts even after an instant payout has been issued.
Haptickk does not provide a universal refund guarantee.
Where Haptickk issues credits or refunds due to Provider lateness, no-show, or service quality issues, Haptickk may:
Haptickk may use third-party consumer-reporting agencies to obtain background checks on Providers, subject to the U.S. Fair Credit Reporting Act (“FCRA”) and similar state and local laws. Providers:
Haptickk will implement adverse-action and notice procedures in accordance with the FCRA and applicable state “ban-the-box” and fair-chance laws, and will adjust screenings where particular states restrict the use or reporting of certain records.
Background checks and verifications do not guarantee that a Provider has no criminal history or that services will be safe or appropriate. Haptickk has no duty to conduct checks in any particular manner or at all.
Subject to the FCRA and applicable state law, Haptickk may automatically disqualify Providers from the Platform if checks reveal categories of serious offenses (for example, sex-offender registration, defined violent felonies, serious property crimes, or serious driving offenses) that are inconsistent with safe provision of services. Specific criteria and look-back periods may vary by state and category and will be applied in accordance with law.
For other records (for example, older or non-violent offenses or certain property crimes), Haptickk may conduct individualized assessments consistent with EEOC guidance and applicable state fair-chance laws, considering factors such as the nature of the offense, time elapsed since the offense, and the nature of the services involved.
Providers must maintain commercially reasonable insurance coverage for their operations, including — at minimum and where applicable:
Haptickk may specify category-specific insurance standards in additional policies.
Haptickk may require Providers to:
If a Provider fails to provide proof, or coverage lapses or appears inadequate, Haptickk may suspend or terminate the Provider’s account or restrict access to certain categories.
Providers acknowledge that Haptickk’s insurance requirements are not legal or insurance advice and that Providers are solely responsible for determining adequate coverage.
Haptickk may permit a Provider to perform work with the assistance of staff, helpers, or subcontractors (“Assistants”), but:
Haptickk reserves the right to introduce team accounts or sub-account structures in the future under revised terms.
Infinity is Haptickk’s referral program under which eligible Users may earn referral rewards when they refer new Providers who successfully join the Platform and generate transaction revenue. Program details (qualifying referrals, payout rates, timing) are described in the separate Infinity rules, which are incorporated into these Terms by reference.
Subject to the Infinity rules:
Previously accrued, unpaid Infinity amounts remain subject to the general referral payout and dormancy rules.
If a User does not claim, withdraw, or otherwise use earned Infinity or Swarm referral balances for a defined dormancy period, Haptickk may treat the balance as dormant and handle it in accordance with applicable unclaimed-property laws.
Haptickk may set a minimum payout threshold for referral earnings (for example, a combined Infinity and Swarm balance of $50) and will not issue a referral payout until that threshold is met.
Providers acknowledge and agree that all Infinity and Swarm referral rewards are paid by Haptickk out of Haptickk’s own platform revenue and are not wages, salaries, tips, or other compensation owed by Providers to Users. Providers have no obligation to pay Users directly for Infinity or Swarm referrals. Nothing in these programs creates any employment, franchise, or agency relationship between Haptickk and any User or Provider.
Swarm is Haptickk’s referral-driven demand program that allows Providers to:
Swarm terms are governed by these Terms and additional Swarm rules.
Swarm incentives are set by Providers, subject to Platform limits. Haptickk may display suggested ranges and set minimum and maximum Swarm incentives by category for risk and economic viability.
A Swarm reward may apply to multiple bookings by the same referred Customer, but Providers may set caps on earnings per referred Customer, such as:
Defaults may vary. Haptickk will disclose them in the Swarm rules and interface. Providers may adjust caps within allowed ranges.
Providers may change their Swarm incentive rate and caps prospectively at any time. Changes do not affect Swarm rewards already earned for completed bookings under prior terms. Haptickk may modify Swarm program structure, minimums, or caps prospectively, with notice.
From time to time, Haptickk may offer certain Providers the opportunity to participate in revenue-share or “boost” tiers under which Haptickk shares a percentage of Haptickk’s net platform fees earned from completed bookings. Any such tiers are discretionary, may be modified or discontinued prospectively at any time, and do not create any guarantee of minimum earnings, partnership, or joint venture. Unless expressly stated, revenue-share is calculated on Haptickk’s net fees and not on the Provider’s gross service charges.
Users may submit reviews, ratings, photos, text, and other content (“User Content”). Users retain ownership of their User Content but grant Haptickk a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify (for example, for formatting), adapt, translate, publish, distribute, publicly perform, and display User Content in connection with operating, improving, and marketing the Platform.
Haptickk may permit Users and Providers to post reviews, ratings, and feedback about services, Providers, and Customers. Reviews must be fair, honest, and based on an actual experience with the relevant service, Provider, or Customer. You agree that you will not:
Haptickk may monitor, remove, refuse to display, or edit reviews that violate these Terms, our policies, or applicable law. Haptickk does not remove or edit reviews solely because they are negative but may remove content that is abusive, unlawful, deceptive, or otherwise violates our policies.
Haptickk may, at its discretion:
Haptickk is not obligated to pre-screen or monitor all User Content.
Haptickk respects the intellectual-property rights of others and expects all Users and Providers to do the same.
If you believe that any content on the Platform infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) by sending a written notice to Haptickk’s designated agent at legal@haptickk.com with “DMCA Notice” in the subject line. Your notice must include:
Haptickk may remove or disable access to content alleged to be infringing and may terminate accounts of repeat infringers in appropriate circumstances, consistent with 17 U.S.C. Section 512. A separate DMCA Policy page describes the counter-notice process and repeat-infringer policy in more detail; that policy is incorporated into these Terms by reference.
Users must follow Haptickk’s Community Guidelines when using the Platform, including when creating profiles, posting content, messaging, and leaving reviews. Prohibited behavior includes harassment, hate speech, threats or violence, illegal activity, fraud or scams, sharing others’ private information without consent, sexually explicit content where inappropriate, and any conduct that Haptickk reasonably believes puts other Users at risk.
Haptickk may take any moderation action it deems appropriate in its discretion, including removing or editing content, limiting account functionality, suspending or terminating accounts, or reporting activity to law enforcement where Haptickk believes it is necessary to protect Users, comply with law, or enforce these Terms and its guidelines.
Providers and Customers must not use the Platform to:
Haptickk may use a tiered enforcement approach, which may include warnings, temporary restrictions, suspension, or termination of the Provider and/or Customer account.
By creating an account, using the Platform, or providing contact information to Haptickk, you consent to receive transactional and administrative communications relating to your account, bookings, payments, security, support, legal notices, service updates, cancellations, confirmations, reminders, and similar operational messages by email, in-app message, push notification, telephone, or SMS text message, to the extent permitted by law.
These service-related communications are part of the Platform experience. Certain non-marketing communications may be necessary for account security, booking management, fraud prevention, customer support, and use of the Platform.
Haptickk may also offer Users the option to receive promotional or marketing communications, including marketing SMS or MMS text messages about offers, launches, reminders, announcements, and promotions. Where required by law — including the Telephone Consumer Protection Act (“TCPA”) — Haptickk will obtain your prior express written consent before sending marketing text messages. Consistent with the FCC’s one-to-one consent rule effective January 2026, consent obtained for Haptickk’s communications applies solely to Haptickk and will not be shared with or sold to third parties. Your consent to receive marketing messages is not a condition of purchasing any goods or services or using the Platform.
Message frequency may vary, and standard message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a marketing message from Haptickk. Haptickk may send a one-time confirmation of your opt-out request. You may unsubscribe from marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing communications, Haptickk may still send you service communications as described above.
You may contact Haptickk regarding communications preferences, consent questions, or alleged messaging errors at legal@haptickk.com.
Haptickk (and its licensors) own all rights, title, and interest in and to the Platform, including all software, interfaces, designs, trademarks, logos, and content provided by Haptickk.
Haptickk grants Users a limited, revocable, non-exclusive, non-transferable license to use the Platform solely for personal or internal business purposes, subject to these Terms. Users may not:
To the fullest extent permitted by law:
Haptickk’s aggregate liability to any User arising out of or relating to the Platform or these Terms is limited to the greater of:
Haptickk will not be liable for indirect, incidental, consequential, special, or punitive damages. Some jurisdictions do not allow certain limitations. Where prohibited, these limitations apply only to the maximum extent permissible under applicable law.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where local consumer-protection laws require otherwise.
Before initiating arbitration or filing a claim against Haptickk, you agree to first send a written notice of the dispute to legal@haptickk.com describing the nature of the dispute, the relief sought, and the email address or other contact information associated with your Haptickk account. You and Haptickk agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days after Haptickk receives the notice before either party initiates arbitration.
Except for matters that may be brought in small-claims court on an individual basis, or claims seeking injunctive or equitable relief relating to intellectual-property rights, you and Haptickk agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform (collectively, “Disputes”) will be resolved exclusively through final and binding arbitration on an individual basis.
The arbitration will be administered by the American Arbitration Association (AAA) — whose Consumer Arbitration Rules require that Haptickk register this arbitration clause with the AAA’s Consumer Clause Registry and obtain administrative compliance approval prior to invoking arbitration against consumers — or another comparable provider selected by Haptickk, under the applicable consumer or commercial arbitration rules then in effect, except as modified by this Section. The arbitrator has exclusive authority to resolve all Disputes, including issues of arbitrability, interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction may determine the enforceability of the class-action waiver below.
To the fullest extent permitted by law, you and Haptickk agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff, claimant, class representative, class member, or participant in any purported class, collective, consolidated, representative, coordinated, or mass-action proceeding.
Unless you and Haptickk both agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any class, collective, consolidated, representative, coordinated, or mass proceeding.
Either you or Haptickk may bring an otherwise qualifying claim in small-claims court instead of arbitration, solely if the claim is within that court’s monetary jurisdiction and is brought on an individual basis.
You may opt out of this arbitration agreement and class-action waiver. To do so, you must send a written notice of your decision to opt out to legal@haptickk.com or to the mailing address listed below within thirty (30) days of the date you first agree to these Terms. Your opt-out notice must include your full name, the email address associated with your Haptickk account, and a clear statement that you wish to opt out of arbitration. If you opt out, this Section 18 will not apply to you, but the remainder of these Terms will continue to apply.
This dispute-resolution section survives termination of your account, any booking, any Provider relationship, and these Terms. If any part of the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceed in a court of competent jurisdiction, and the remaining provisions of this section shall remain in effect to the fullest extent permitted by law, unless applicable law requires a different result.
Haptickk may suspend or terminate your access to the Platform, or remove or disable any content, at any time:
You may stop using the Platform at any time. Certain provisions (including those relating to payment, indemnity, license, limitation of liability, and dispute resolution) survive termination.
Haptickk may update these Terms from time to time. When we do:
Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Terms.
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Legal and notices: legal@haptickk.com
General support: support@haptickk.com