Privacy Policy

Haptick LLC (“Haptick,” “we,” “us,” or “our”) operates the Haptickk service marketplace application and related services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use Haptickk.

Privacy can feel complicated. Our goal is to explain what we do in clear, practical terms so you can make informed choices.

This Privacy Policy applies to:

• Customers using Haptickk to discover, book, and pay Providers
• Providers using Haptickk to list and manage their services and businesses
• Users participating in Haptickk programs such as Excell, Infinity, and Swarm
• Anyone visiting our websites or apps, or contacting us about the Platform

This Privacy Policy works together with our Terms of Use, Provider Terms, Infinity Terms, Swarm Terms, DMCA Policy, and Community Guidelines.

1. Information We Collect

The specific information we collect depends on how you use Haptickk, but generally falls into the following categories.

1.1 Information You Provide Directly

When you create an account, make a booking, or communicate with us, you may provide:

• Account details — name, email address, phone number, password, profile photo, and preferred language.
• Contact and booking details — addresses or neighborhoods for services, notes and preferences, and scheduling information.
• Payment and payout information — limited payment details processed through our payment partners (for example, card type and last four digits, transaction IDs, and billing address) and, for Providers, payout details such as bank account tokens. Haptickk does not store full card numbers.
• Business and Provider information — business name, service categories, licensing or certification documents, insurance details, and tax IDs where required.
• Referrals and programs — Infinity referral links, referral history, recruited Providers, Swarm referral activity, and related reward balances.
• Communications — messages you send through Haptickk, reviews and ratings you leave, survey responses, support requests, and feedback.

1.2 Information We Collect Automatically

When you use Haptickk, we automatically collect certain information through cookies, SDKs, and similar technologies. This may include:

• Device identifiers (for example, device ID, operating system, and app version)
• IP address and general location (for example, city or region)
• App and site activity (pages and screens viewed, buttons clicked, features used, and referring URLs)
• Log data (timestamps, performance data, and error logs)

We use this information to operate Haptickk securely, understand how people use the Platform, and improve the experience.

1.3 Information from Other Sources

We may receive information about you from:

• Payment and financial partners — payment status, chargeback information, and limited transaction details to help us process payments, prevent fraud, and support your account.
• Background check and verification vendors — for Providers, where allowed by law and our Terms, we may obtain background reports, identity checks, or licensing verifications from third-party services.
• Analytics, marketing, and deep-link providers — tools that help us understand which links led you to Haptickk, how referral links perform, and how users move through the app.
• Public sources — where legally permitted, for example, to confirm business information for Providers.

We may combine information from these sources with information we collect directly or automatically in order to operate and improve the Platform.

2. How We Use Your Information

We use personal information for the purposes described below. Under certain laws (such as the GDPR), each purpose must have a defined legal basis.

2.1 Provide and Improve the Haptickk Platform

We use information to:

• Create and manage accounts
• Enable discovery of Providers and services
• Process bookings, reschedules, cancellations, and communications
• Show relevant information to customers and Providers (for example, service details, booking history, and reviews)
• Maintain and improve the functionality, performance, and security of the Platform

Legal bases (where applicable): performance of a contract, legitimate interests, and compliance with legal obligations.

2.2 Process Payments and Payouts

We use information to:

• Process customer payments and Provider payouts through our payment partners
• Calculate and apply fees, taxes, Infinity and Swarm rewards, and other adjustments
• Prevent, detect, and address fraud, abuse, and chargebacks

Legal bases: performance of a contract, legitimate interests (preventing fraud and abuse), and legal obligations (tax and accounting).

2.3 Operate Excell, Infinity, and Swarm

For Haptickk Excell, Infinity, and Swarm programs, we use information to:

• Enroll you in programs you choose to join
• Track referrals, bookings, and rewards
• Apply program rules (for example, Infinity Windows, reward rates, and Swarm limits)
• Communicate with you about your earnings, balances, and program updates

Legal bases: performance of a contract (program terms) and legitimate interests (growing and operating the Platform).

2.4 Communicate With You

We use contact information to:

• Send transactional messages (for example, booking confirmations, reminders, receipts, security alerts, and policy updates)
• Respond to your questions, support requests, and feedback
• Send marketing messages about Haptickk features, offers, and programs, where permitted by law and your preferences

You can opt out of marketing emails and certain other non-essential communications at any time by using the unsubscribe link in any marketing email or by adjusting your account settings. We may still send you service-critical messages.

2.5 Safety, Security, and Legal Compliance

We use information to:

• Enforce our Terms of Use, Provider Terms, Community Guidelines, and other policies
• Investigate and address reports of unsafe or inappropriate behavior
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations, respond to lawful requests and legal process, and protect the rights, safety, and property of Haptick, our users, and others

Legal bases: legitimate interests, legal obligations, and vital interests (protecting people from harm).

3. Cookies, Analytics, and Similar Technologies

We and our partners use cookies, SDKs, and similar technologies on the Haptickk website and app to:

• Keep you logged in and remember your preferences
• Measure and analyze how the Platform is used
• Improve performance and debug issues
• Support referral, Infinity, and Swarm tracking
• Occasionally support marketing or promotional campaigns

You can manage cookies through your browser or device settings. Some features may not function properly if certain cookies are disabled.

Where we use third-party analytics or advertising tools that process personal data, those tools will be listed or described in this Privacy Policy or in a separate cookie or tracking notice.

4. How We Share Information

We do not sell your personal information in the traditional sense. However, certain disclosures may be considered a “sale” or “sharing” of personal information under laws such as the CCPA/CPRA. Where that applies, we explain your choices below.

4.1 Between Customers and Providers

To complete bookings and operate Haptickk, we share:

• With Providers: customer name, booking details, relevant contact or service location information, and any notes necessary for the service.
• With customers: Provider name, business details, service descriptions, and other profile content.

We share only what is reasonably necessary for the booking and service.

4.2 With Service Providers (Processors)

We use trusted third parties to help operate Haptickk. We may share information with:

• Payment processors and financial institutions
• Background check and identity-verification vendors
• Cloud hosting providers and infrastructure services
• Analytics, email, SMS, and push notification providers
• Referral, deep-linking, and marketing tools used to support Infinity and Swarm

These companies are permitted to use personal information only to provide services on our behalf and under appropriate contractual safeguards. As required under updated CCPA/CPRA regulations effective January 1, 2026, we identify categories of personal information disclosed to service providers and contractors for business purposes in this Privacy Policy.

4.3 For Legal, Safety, and Compliance Reasons

We may share information when we reasonably believe it is necessary to:

• Comply with legal obligations, law enforcement requests, or court orders
• Protect the rights, safety, and property of Haptick, our users, or the public
• Investigate and respond to issues such as fraud, security incidents, threats, or complaints involving serious harm, exploitation, or illegal activity

4.4 Business Transfers

If Haptick is involved in a merger, acquisition, asset sale, or similar transaction, personal information may be transferred as part of that transaction. We will take steps to ensure the recipient respects this Privacy Policy or provides equivalent protections.

5. How Long We Keep Information

We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy, and as required or permitted by law. In practice, this may mean:

• While your account is active and for a reasonable period afterward
• For as long as necessary to satisfy legal, tax, and accounting obligations
• While there are open disputes, investigations, or potential claims involving you or Haptickk

California residents should note that, under updated CCPA regulations effective January 1, 2026, you may request access to personal information we have retained going back to January 1, 2022, to the extent we still hold it.

When we no longer need personal information, we may delete it, anonymize it, or aggregate it so it no longer identifies you.

6. How We Protect Information

We use technical and organizational measures to protect personal information, including:

• Encryption in transit where appropriate
• Access controls and role-based permissions
• Secure development practices and monitoring for unusual activity
• Vendor due diligence and contractual protections with third-party service providers

No system is perfectly secure, and we cannot guarantee absolute security. However, we work to reduce risk and respond promptly to incidents if they occur. Under California law effective 2026, breach notification to affected California residents is required within 30 days of discovery of a qualifying breach; if more than 500 California residents are affected, we are also required to notify the California Attorney General.

7. Your Privacy Rights

Depending on where you live and how you use Haptickk, you may have certain rights regarding your personal information.

7.1 Access and Correction

You may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information

You can often review and update your information directly in your account settings. For other requests, contact us using the details in Section 12.

7.2 Deletion

You may have the right to request that we delete certain personal information. We may need to retain some information as allowed or required by law (for example, transaction records for fraud prevention and bookkeeping purposes).

7.3 Objection and Restriction (Where Applicable)

In some regions (such as the EU/UK), you may have the right to:

• Object to certain types of processing based on our legitimate interests
• Ask us to restrict how we use your information in certain circumstances

7.4 Data Portability

In some cases, you may have the right to receive your personal information in a structured, commonly used, machine-readable format and to request that it be transferred to another controller, where technically feasible.

7.5 Marketing and Cookies

You can:

• Opt out of marketing emails by using the unsubscribe link in those messages
• Adjust push notification permissions in your device settings
• Manage certain cookie preferences through your browser or device settings

7.6 CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• The right to know the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and disclosures — including data going back to January 1, 2022.
• The right to request deletion of your personal information, subject to legal exceptions.
• The right to correct inaccurate personal information we hold about you.
• The right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising, if we engage in those practices. Where applicable, we honor opt-out requests made through the Global Privacy Control (GPC) technical standard.
• The right to limit the use and disclosure of sensitive personal information.
• The right not to receive discriminatory treatment for exercising your privacy rights.

Starting January 1, 2027, California residents will also have the right to opt out of certain automated decision-making technology (ADMT) used to make significant decisions about them. We will update this policy as those requirements take effect.

7.7 Other U.S. State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Indiana, Kentucky, Rhode Island, and other states with comprehensive privacy laws may also have rights to access, correct, delete, and port their personal information, as well as to opt out of the sale of personal data and targeted advertising. Contact us using the details in Section 12 to exercise any applicable state privacy rights.

7.8 Exercising Your Rights

To exercise your privacy rights, you can:

• Use available tools in your Haptickk account settings where possible; or
• Contact us using the details in Section 12.

We may need to verify your identity before responding to your request. Where permitted by law, you may also authorize an agent to make certain requests on your behalf, subject to verification.

If you are in the EU/UK, you have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response.

8. Providers and Gig-Style Data

Providers are a core part of Haptickk. We treat Providers’ personal information with the same care as customer information, with some additional considerations related to the nature of their work.

8.1 Provider Profiles and Business Information

Certain Provider information (for example, business name, services offered, photos, reviews, and general location) is publicly visible or visible to customers in relevant areas. This visibility is necessary to help customers discover and evaluate Providers.

Providers are responsible for the accuracy of their profile information and for avoiding the posting of sensitive personal data in public fields.

8.2 Background Checks and Verification

Where allowed by law and as described in our Terms, we may use third-party services to conduct background checks, identity verification, or licensing checks on Providers. We use this information to help keep the Platform safe and to determine eligibility to offer services in certain categories. We do not use background check results for unrelated purposes.

8.3 Ratings, Reviews, and Performance Signals

Customers can rate and review Providers. Haptickk may use aggregated ratings, completion rates, and other performance signals to:

• Help customers make informed choices
• Improve matching and recommendations
• Identify potential quality or safety concerns

We do not sell individual Provider performance profiles. We may use aggregated or anonymized data for analytics and platform improvement.

9. Children’s Privacy

Haptickk is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law (for example, under 13 in the United States under COPPA).

If we learn that a child has created an account or provided personal information without parental consent, we will take reasonable steps to delete the information and close the account, consistent with applicable legal requirements including COPPA and CCPA.

Under updated CCPA regulations effective January 1, 2026, all personal information relating to consumers under the age of 16 is treated as sensitive personal information, which requires additional care and, in certain cases, opt-in consent before processing.

Where services involve minors (for example, tutoring, events, or family activities), the adult account holder booking the service is the primary account holder, and we process personal information about minors only as necessary to provide those services and in accordance with this policy.

10. International Data Transfers

Haptick is based in the United States, and we may store and process personal information in the U.S. and other countries where we or our service providers operate.

If you use Haptickk from outside the U.S., you understand that your information may be transferred to countries that may have different data protection laws than your home jurisdiction. Where required by applicable law, we use appropriate safeguards — such as standard contractual clauses with vendors — to protect international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make changes:

• We will update the “Last Updated” date at the top of this document.
• For material changes, we may provide additional notice (for example, through in-app notifications or email).
• If you continue to use Haptickk after changes become effective, you agree to the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at: